Cleansorb Privacy Policy

1. About this Privacy Policy

At Cleansorb (“we“, “us“), we are committed to protecting your privacy and making it clear how we use your information. This privacy policy (“Privacy Policy“) describes for you, as a user of the website (the “Website“) and services available through the Website, the kinds of information that we may collect about you; when and how we use that information; how we protect it; who we disclose it to and why; and your rights to access and control our use of your information

2. The types of information we collect and why

When you use the Website, we will collect “browsing information” and, if you register and create an account, we will collect “personal information” about you.

For these purposes “personal information” means any information that enables us to determine your actual identity (such as your name or contact details). We use the term, “browsing information” to mean certain anonymous information that we collect about your use of the Website.

There are differences in how we treat each type of information, as further explained in this Privacy Policy.

2.1 Personal information

If you register and create an account, we collect personal information from you, such as your name, email address, and username and password. We collect this personal information for account setup and administration purposes and also to provide you with a safe, reliable and efficient service.
We may also collect your name and email address when you sign up for promotional emails so that we can send you information about the offers and promotions we think may interest you (although we will only send this information to you according to your marketing preferences).

2.2 Browsing information

When you visit the Website, we collect limited browsing information about your visit. This may include information about the pages of the Website that you access, how many clicks it takes you to reach specific information, and the kinds of instruments and Suppliers you search for and the search terms you enter.

It may also include information about your computer’s Internet Protocol (“IP“) address, as well as details about cookies served to your computer through the Website.

2.3 IP addresses

An IP address is the number automatically assigned to your computer whenever you access the internet. It is automatically transmitted to us by your computer whenever you access the Website. We use this information to help diagnose problems with our server and to administer the Website.

2.4 Cookies

Cookies are small text files that websites often store on computer hard drives of visitors to their websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide reporting information to the owners of the website.

A cookie contains a unique number, which is used to recognise your computer when a user of your computer returns to a website that it visited previously. We use cookies to enhance the online experience of our visitors and to better understand how the Website is used. Cookies may tell us, for example, whether you have visited the Website before or whether you are a new visitor.

There are two broad categories of cookies – ‘first party cookies’ and ‘third party cookies’. First party cookies are cookies that are served directly by the website operator to your computer, and are used only by the website operator to recognise your computer when it revisits that website. Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when it visits other websites. Third party cookies are most commonly used for website analytics or advertising purposes.

This Website serves only the following cookies to your computer:

Cookie Type Origin Purpose More information
Web page content management system First party cookie Tracking cookies to track whether logged-in user is online
Website analytics Third party cookie To collect standard website analytics information on number of page views, pages visited, geographical location of visitors etc.

You have the right to choose whether or not to accept cookies. You can exercise this right by amending or setting the controls on your browser to reflect your cookie preferences. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of this Website.

The “help” portion of the toolbar on most Internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. For further information about cookies and how to control their use, please visit the following third party educational resources: and

3. How to access and control your information

You have the right to access the personal information we hold about you and to ask us to add to, correct, update or remove this information. In addition, you have the right to instruct us not to contact you for direct marketing purposes, even if you have previously consented to receive this.
You can exercise these rights by emailing us at:

4. Sharing your information

4.1 For your protection and ours

We may disclose information about you (a) if we are required to do so by law, legal process or a regulatory obligation; (b) to law enforcement authorities, courts, regulators or other government officials pursuant to a legal request; (c) to contractors we use to support our business (such as the Website hosting providers); or (d) when we believe disclosure is necessary to establish, exercise or defend our legal rights or the rights of a third party.

4.2 Business transfer

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets.

5. International transfers

Personal information we collect from you during the course of providing our service may be transferred to our service providers that are located outside of the European Economic Area (“EEA”). While territories outside the EEA may not have the same standards of data protection as those within the EEA, we will take such measures as are necessary to ensure that any personal information we transfer outside of the EEA is adequately protected and processed in accordance with this Privacy Policy.

6. How we protect your personal information

We want you to feel confident about using the Website, and we are committed to protecting the personal information we collect. We have implemented appropriate technical and organisational security measures to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

7. Links to external websites

The Website may contain links or references to other websites to which this Privacy Policy does not apply. We strongly encourage you to read the privacy policy of every website you visit as, once you leave the Website to visit another website, the way in which your personal information is handled will be subject to a different privacy policy.

8. Changes to this Privacy Policy

We may update this Privacy Policy in the future and we recommend that you revisit this page regularly to keep informed of our current privacy practices in relation to the Website. If you do not agree to these changes, please do not continue to use the Website. Any queries or comments about this Privacy Policy should be sent to us using the contact details listed below.

9. Languages

We may make versions of this Privacy Policy available in languages other than English. To the extent that we do so, any version in any other language is made available for your reference only and the English language version only shall govern our privacy practices in relation to the Website.

10. How to contact us

If you have questions about our Privacy Policy or the privacy and security of your information, you can contact us using the following details:

Mail: Cleansorb Limited, Unit 1J Merrow Business Centre, Merrow Lane, Guildford, GU4 7WA, UK.
Tel: +44 (0)1483 300107